Affinity Hospice

Patient Care Coordinator RN


Birmingham, AL


Full Time

Position Overview

The Patient Care Coordinator (PCC) is responsible for the overall direction of hospice clinical services.

The PCC establishes, implements and evaluates goals and objectives for hospice services that meet and promote the standards of quality and contribute to the total organization and philosophy.

Essential Job Functions

  • Must be able to read, write, speak and understand the English language
  • Must be able to move intermittently throughout the work day
  • Must practice regular and dependable attendance
  • Must have reliable transportation to travel to patient homes per patient schedule and agency needs
  • Using effective body mechanics, must be able to lift 40 lbs. floor to waist; lift 10 lbs. waist to shoulder; lift and carry 40 lbs. and push/pull 40 lbs.
  • Must be able to knowledgeably and competently deliver nursing care or physical therapy to patients
  • Must be able to (or assist with) lift, turn, move and position patients
  • Must be able to ensure clinically competent/qualified staffing is appropriate to meet the needs of the patients served
  • Must be able to competently direct and oversee patient care, ensuring care is clinically appropriate
  • Must be able to ensure efficient, appropriate, and cost effective clinical operations of the agency
  • Must be able to modify/approve clinical paperwork, as well as perform chart audits and provide associate education when necessary

Specific Requirements

  • Must have excellent verbal, written, and interpersonal communication skills
  • Must have valid driver’s license and auto liability insurance
  • Must possess ability and willingness to work harmoniously with professional and non-professional personnel
  • Must possess the ability to make independent decisions when circumstances warrant such action
  • Must understand and follow company policies and procedures
  • Must have knowledge of governmental regulations and JCAHO standards (if applicable)
  • Must be able to multi task and accept additional duties as assigned
  • Must present a professional image
  • Must be knowledgeable of nursing or physical therapy practices and procedures based on state practice acts
  • Must be competent in standard Microsoft Office applications, internet, and email
  • Must have knowledge of hospice Medicare, state regulations, governmental regulations and JCAHO standards (if applicable)
  • Must possess leadership and supervisory skills

Education and Experience

  • Registered Nurse with current licensure to practice professional nursing in the state where agency located
  • Bachelor’s degree in Nursing from an accredited program by the National League for Nursing. Master’s degree in health care preferred
  • Three years of management experience in a hospice or related health care organization
  • Demonstrated ability to supervise and direct professional administrative personnel
  • Ability to market and deal tactfully with customers and the community
  • Has excellent observation, verbal and written communication skills
  • Knowledge of business management, governmental regulations and ACHC standards
  • Has been oriented to the Executive Director/Administrator job responsibilities

Working Conditions

  • Works in office environment
  • Sits, stands, bends, lifts, and moves intermittently during working hours
  • Subject to frequent interruptions
  • May work beyond normal working hours
  • May work in the field doing patient visits
  • Attends and participates in continuing education programs
  • Involved with patients, associates, caregivers, government agencies/personnel, etc. under various circumstances

General Responsibilities

  • Coordinates and oversees all direct and indirect patient services provided by the clinical organization personnel
  • Provides guidance and counseling to the clinical staff to assist them in continually improving all aspects of hospice care services, provided through organization personnel
  • Assists Clinical Supervisors in managing clinical teams and planning
  • Provides help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated
  • Assists the CEO in the preparation and administration of the organization's budget
  • Interprets operational indicators to detect census changes and increases or decreases in volume, which could impact staffing levels, revenues or expenses
  • Evaluates performance of Clinical Staff
  • Assists Clinical Staff to develop skills, techniques and knowledge that make them compliant experts in end of life care. With exceptional customer service skills
  • Assists CEO in Hiring, evaluating, and terminating clinical personnel
  • Conducts clinical performance evaluations a minimum of semi-annually, or more frequently if indicated
  • Oversees and is responsible for the content and compliance of every clinical note, order, practice and process produced or performed by the clinical staff.
  • Assures proper maintenance and timely submission of all clinical records and documents from clinical staff to medical records in compliance with local, state and federal laws and organizational policy.
  • Responsible for the proper training and use of supplies and equipment for the provision of patient services
  • Develops, implements and evaluates the orientation program for new organization personnel. Responsible for orientation of new organization personnel.
  • Participates in the planning, development and implementation of in-services and continuing education programs to meet education and training needs of organization personnel
  • Assists with the evaluation of organization performance via performance improvement program, productivity, quarterly and annual reviews. Assures for the quality and safe delivery of hospice services provided through the Organization
  • Assists in the development of organization goals. Develops, recommends, and administers Organization policies and procedures
  • Assures compliance with all local, state and federal laws regarding licensure and certification of organization personnel and, maintains compliance to the ACHC Hospice Care standards
  • Stays informed about changes in the field of nursing and hospice care; shares information with appropriate organization personnel
  • Promotes hospice referrals in the health care community
  • Responsible for the day to day clinical operations of agency
  • Ensures appropriate staffing levels to meet patient needs. Submits requests to CEO for additional staff as needed
  • Responsible for holding clinical staff accountable for meeting all productivity and quality standards.
  • Evaluates the clinical competency and performance of nursing staff. Performs joint visits with associates at least semi-annually and documents their performance
  • Coordinates the on call schedule, weekend schedule, and vacation schedule for all clinical staff.
  • Ensures patient care is performed according to agency policy and regulatory/state requirements
  • Responds to patient complaints in a timely and thorough manner with customer service as top priority. Documents complaints and communicates with associates in response to complaints as appropriate. Communicates with patient regarding outcome of complaint
  • Assists in auditing of charts in response to Adverse Event and OBQI reports. Utilizes audit results in educating associates regarding clinical care of the patient. Assists in auditing 20% recertification audits and discharge audits
  • Participates in regulatory agency reviews
  • Responsible for new associate orientation coordination
  • Accessible for and resource for associates needing clinical guidance
  • Utilizes software system reports in clinical management of patients and staff
  • Accountable to counsel and develop associates in the meeting of their job expectations
  • Works cooperatively with intake and marketing staff in accepting new referrals
  • Review clinical notes of staff to ensure appropriate documentation. Educates staff on best practices related to documentation
  • Maintains confidentiality of all patient and associate information
  • Encourages associate participation in Performance Improvement program including documenting on occurrence reports, and participation in OBQI work groups
  • Performs visits and admissions as needed based on staffing availability and coverage during vacations or illness
  • Collects/trends all required data for PI program utilizing appropriate forms. Submits PI quarterly results to Compliance and Quality Manager
  • In the absence of the CEO, the PCC will become the acting CEO and will be vested with authority to act in behalf of the CEO
  • Other duties as assigned by the Executive Director/Administrator
  • Assist with pulling call as needed

NOTE: This job description is not intended to be all-inclusive. Associate may perform other related duties as negotiated to meet the ongoing needs of the organization.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website:

(if you already have a resume on Indeed)

Or apply here.

* required fields


U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilitiesi. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

i Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.